To log faults with our service desk call +44 (0) 208 976 5665

• Named contact for sending updates
• Company name
• Exact location of the fault/issue
• Brief description (with phone or port number if applicable)
• Business impact i.e. number of users and types of devices affected

To log faults for CCTV, Flight Information Display Screens (FIDs) and IPTV/Sky you can call on +44 (0) 208 976 5665 or email oneeng@heathrow.com.

For escalations, email your Account Manager or your Service Delivery team on SDM.LHR@sita.aero with the reference number given to you when the fault was logged.