|Request received||The request has been received by the account team and is awaiting action.|
|Scope Agreement||Pursuant to your service request we are currently in the process of formally documenting your requirements. A scope document will be with you shortly for approval.|
|Scope approved||You have approved the scope of works and a quote is being produced for you.|
|Awaiting customer agreement||Awaiting formal sign off on the quote with a formal purchase order from you.|
|Solution being delivered||We have received your PO. We will be in contact to agree delivery dates and work commencement.|
|Awaiting sign off||Solution has been delivered. Please can you test the solution delivered and confirm this can now be invoiced.|
|Generating invoices||Order has been signed off and invoices are being created.|
|Completing transaction||Invoice has been sent to our billing department.|
|Order completed||Work order is now complete.|
|Request no longer required||The request is no longer required and will not progress.|
|Request Withdrawn||The proposal has been withdrawn by the customer and will not progress.|
The ECAP service provides customers with a mechanism for gaining approval for a new apparatus (electronic communications service) or changes to an existing apparatus intended to be used or being used on Heathrow premises.
This is the patching and installation of a BT network line between the Terminal 5 and Terminal 2 fixed telecommunications network services room and your demise. a one off installation charge of £1,500 for the first cable then £250 for each subsequent cable. You will still need to order a line from BT as per normal for your services to be activated.
This provides the access and use of Heathrows network of ducts for telecommunication providers.
Typical timescales for providing services are shown below:
The Account managers are shown below:
|Head of Commercial Telecoms||Roberto Segalafirstname.lastname@example.org||+44 (0) 784 149 5229|
|Head Commercial Telecoms B2B||Michael Choyemail@example.com||+44 (0) 770 371 6504|
|Senior Account Manager||Jason Summersfirstname.lastname@example.org||+44 (0) 7841 720007|
|Head of Commercial Telecoms B2C||Jinny Gillemail@example.com||+44 (0) 780 811 5969|
|Commercial Telecoms Account Manager||Lola Buckfieldfirstname.lastname@example.org||+44 (0) 771 307 7158|
|Commercial Telecoms Marketing||Nita Barthakuremail@example.com||+44 (0) 752 582 4156|
|T4 Airlines, Food Beverage, Technology,
Essentials, Onwards Travel, World Duty Free, Ground Handlers
|Aydan Senerfirstname.lastname@example.org||+44 (0) 7889 653 445|
|Luxury Fashion, WHSmith, T2, Bureaus||Thomas Sermonemail@example.com||+44 (0) 7912 979 684|
|T3 Airlines, Support services||Arjun Devfirstname.lastname@example.org||+44 (0) 7710 847145|
|Service||Jayne Davisemail@example.com||+44 (0) 7831 205 273|
Please refer to the price book by clicking the price book menu item under products and services.
If you are uncertain how to use the ordering portal please consult the ordering portal user guide. This is located on the home page and you can view or download a copy of this document by clicking the 'user guide' link.
If the User Guide doesnt help you to resolve your problem, please contact your account manager.
If you need to reset your password please send an email with your logon ID and details of your request to the following email address firstname.lastname@example.org.
Please click here to see further information.
© Heathrow Commercial Telecoms 2019