|Request received||The request has been received by the account team and is awaiting action.|
|Scope Agreement||Pursuant to your service request we are currently in the process of formally documenting your requirements. A scope document will be with you shortly for approval.|
|Scope approved||You have approved the scope of works and a quote is being produced for you.|
|Awaiting customer agreement||Awaiting formal sign off on the quote with a formal purchase order from you.|
|Solution being delivered||We have received your PO. We will be in contact to agree delivery dates and work commencement.|
|Awaiting sign off||Solution has been delivered. Please can you test the solution delivered and confirm this can now be invoiced.|
|Generating invoices||Order has been signed off and invoices are being created.|
|Completing transaction||Invoice has been sent to our billing department.|
|Order completed||Work order is now complete.|
|Request no longer required||The request is no longer required and will not progress.|
|Request Withdrawn||The proposal has been withdrawn by the customer and will not progress.|
The ECAP service provides customers with a mechanism for gaining approval for a new apparatus (electronic communications service) or changes to an existing apparatus intended to be used or being used on Heathrow premises.
Typical timescales for providing services are shown below:
Below is a list of useful contacts.
|Head of Commercial Telecoms||Roberto Segalaemail@example.com||+44 (0) 784 149 5229|
|Head of Commercial Telecoms B2B||Jason Summersfirstname.lastname@example.org||+44 (0) 7841 720007|
|Head of Commercial Telecoms B2C||Jinny Gillemail@example.com||+44 (0) 780 811 5969|
|Commercial Telecoms Account Manager||Lola Buckfieldfirstname.lastname@example.org||+44 (0) 771 307 7158|
|Commercial Telecoms Account Manager||Amitoj Deolemail@example.com||+44(0)7540 139 354|
|Commercial Telecoms Account Manager||Tina Bradbury||Tina.Bradbury@sita.aero||+44(0)7925 643 822|
|Commercial Telecoms Account Manager||Ollie Vallinfirstname.lastname@example.org||+44 (0)7568 603 876|
|Commercial Telecoms Marketing Manager||Victor Pencakemail@example.com||+44 (0)7752 736 451|
|Commercial Telecoms Marketing Executive||Emily Gascoigne||Emily.Gascoigne@sita.aero||+44(0)7598 607 754|
|Senior Client Service Representative||Bonnie Lantierfirstname.lastname@example.org||+44 (0)7703 046 506|
Please refer to the price book by clicking here.
If you are uncertain how to use the ordering portal please contact your account manager.
If you need to reset your password please click here
Please click here to see further information.
© Heathrow Commercial Telecoms 2021