Service Desk & Incident logging details
Published: 09/03/2018
General
Here's a reminder of how to get your fault dealt with efficiently.
In the event of a fault call 0208 9765665 or email itservicedesk@heathrow.com with the following information:
- Named contact for sending updates
- Email and phone number of the named contact
- Company name
- Exact location of the fault/issue
- Brief description (with phone or port number if applicable)
- Business impact i.e. number of users and types of devices affected
Do remember to keep a record of your incident number. You will need this number should you need to escalate the issue with your account manager. For escalations, you can also email heathrow@sita.aero with the incident reference number given to you when the fault was logged with the helpdesk.