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Service Desk & Incident logging details

Published: 09/03/2018  General

Here's a reminder of how to get your fault dealt with efficiently.

In the event of a fault call 0208 9765665 or email itservicedesk@heathrow.com with the following information:
  • Named contact for sending updates
  • Email and phone number of the named contact
  • Company name
  • Exact location of the fault/issue
  • Brief description (with phone or port number if applicable)
  • Business impact i.e. number of users and types of devices affected
Do remember to keep a record of your incident number. You will need this number should you need to escalate the issue with your account manager.
 
For escalations, you can also email heathrow@sita.aero with the incident reference number given to you when the fault was logged with the helpdesk.