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Service Desk & Incident logging details

Published: 09/03/2018  General

Here's a reminder of how to get your fault dealt with efficiently.

In the event of a fault call 0208 9765665 or email with the following information:
  • Named contact for sending updates
  • Email and phone number of the named contact
  • Company name
  • Exact location of the fault/issue
  • Brief description (with phone or port number if applicable)
  • Business impact i.e. number of users and types of devices affected
Do remember to keep a record of your incident number. You will need this number should you need to escalate the issue with your account manager.
For escalations, you can also email with the incident reference number given to you when the fault was logged with the helpdesk.