Service Desk & Incident logging details
Here's a reminder of how to get your fault dealt with efficiently.
In the event of a fault call 0208 9765665 or email firstname.lastname@example.org with the following information:
Do remember to keep a record of your incident number. You will need this number should you need to escalate the issue with your account manager. For escalations, you can also email email@example.com with the incident reference number given to you when the fault was logged with the helpdesk.
- Named contact for sending updates
- Email and phone number of the named contact
- Company name
- Exact location of the fault/issue
- Brief description (with phone or port number if applicable)
- Business impact i.e. number of users and types of devices affected