On our 2018 Survey, you have rated us 3.9/5.0 (up from 3.8/5.0 in 2017). We remain appreciative of your feedback year on year, to do better at what we do well and improve on areas where you feel we have room for improvement.
We present you with the opportunity to provide your experiences on the collective service we deliver throughout the year; both online and on the day of our annual innovation event. Culminating in a prize draw among the participants, which in our belief makes this exercise both pleasurable and worthy. We welcome your suggestions to help us grow with you while you grow your business at Heathrow in all aspects.