Last updated: May 2018
This privacy notice tells you what to expect when Heathrow collects personal information about you via its websites. Heathrow Airport Holdings Limited and its subsidiaries, (collectively referred to as "Heathrow") each take their obligations with regard to your personal information seriously and is committed to protecting this information. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (“GDPR”) (Regulation (EU) 2016/679).
This privacy notice applies to information we collect about:
Collecting information via our website includes collecting unique online identifiers such as IP numbers, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see the section entitled ‘Privacy and Cookies’ below.
If you are giving us your personal information in the course of purchasing, registering, or subscribing to a service or product, Heathrow will only use your information in order to provide you with that service or for closely related purposes.
The lawful justification for collecting and using your personal information is that it is necessary for the performance of the contract to purchase a product or service which you entered into and/or in the legitimate interests of Heathrow. Such legitimate interests include research, surveys, marketing and monitoring for security or safety reasons.
Trusted third parties help us to deliver these services and products to you. These trusted third parties are only allowed to use your personal information to deliver the service or product you have purchased, registered or subscribed to.
We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.
Some of our trusted third parties in supporting these services will transfer your information overseas and to India in particular. We make sure that your information remains protected and secure. Your information is provided for operational purposes only and safeguards are in place to ensure that this is kept confidential. These safeguards include non-disclosure agreements signed by all personnel who handle information overseas and the inability of such personnel to: (i) access systems containing this information outside of their secure workplace; (ii) use or have smart devices in their possession whilst accessing such systems; or (iii) bring memory devices into their workplace. In addition, the personal belongings of such personnel are checked when both entering and leaving their workplace.
We will keep your personal information relating to services or products until you opt out of these services or products or unsubscribe, after which point it will be deleted.
Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.
When you purchase certain products and services from Heathrow we may send you confirmation emails; these may also include marketing which may be of interest to you. We do our best to tailor this information so that it is useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication. Where you tell us that you no longer wish to receive marketing messages about other Heathrow products and services, we will keep this information about you until you tell us otherwise.
Under the General Data Protection Regulation, you have the right to:
To exercise your rights, please contact the Heathrow Data Protection Officer using the following contact details:
Tom Stapleton – Data Protection Officer Heathrow Airport Ltd The Compass Centre Nelson Road Hounslow, Middlesex TW6 2GW
This privacy notice does not provide exhaustive detail of all aspects of Heathrow's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact address above.
Heathrow tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.
The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.
Heathrow use the following categories of cookies on our websites:
If you would prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
We keep our privacy notice under regular review and we will place any updates on this webpage. At the start of this privacy notice we will tell you when it was last updated.
© Heathrow Commercial Telecoms 2021