Fault logging for IPTV/Sky Service only
If you require to log an IPTV or Sky Service fault, you need to email the One Engineering team at firstname.lastname@example.org with the following details:
- Full name (of the business)
- Contact number
- Location (Building, Floor, Dept.)
- Equipment that is faulting
- Description of the fault
In the unlikely event that you do not get a response to your email within 36 hours (as per the service level agreement) please contact the One Engineering Help Centre on 0208 976 6555; remembering to advise the agent that you have already sent an email to avoid a duplicate fault being raised.