Commercial Telecoms

Service desk

Heightened change control schedule

What is happening?

We are alerting you to the restricted change control periods throughout the rest of 2017, to help in your planning and preparation

What will be the impact?

During these periods, changes will be subject to greater scrutiny and higher levels of approval unless the change is to address a major incident

When is this happening?

Terminals/Aeas Affected Start date (from 00:01) End date (at 23:59) Reason
All 14st July 2017 16th July 2017 Summer Peak Time
All 21st July 2017 24th July 2017 Summer Peak Time
All 28th July 2017 31st July 2017 Summer Peak Time
All 4th August 2017 7th August 2017 Summer Peak Time
All 11th August 2017 14th August 2017 Summer Peak Time
All 18th August 2017 21st August 2017 Summer Peak Time
All 25th August 2017 31st August 2017 Summer Peak Time
All 14th October 2017 16th October 2017 October Half Term
All 21st October 2017 23rd October 2017 October Half Term
All 18th December 2017 7rd January 2018 Christmas and New Year

Notes/advice

  • Further updates to this alert may be issued as airport peak operations data using daily business plan passenger totals becomes available.
  • With the exception of emergency break fixes, all changes will be subject to at least 24 hours of stability on any system being changed
  • Test systems that are totally isolated and other areas that are isolated from production environments are excluded from these specific periods
  • This Change Control alert does not apply to break fixes on production systems (i.e. not test or development) as a result of an incident or system alert.
  • More information on the change process is available on the IT change control page on the hub. For queries contact Marc Berenson/Service management team