Commercial Telecoms

Service desk

Heightened change control schedule

What is happening?

We are alerting you to the restricted Change Control periods throughout 2018, to help in your planning and preparation.

What will be the impact?

During these periods, changes will be subject to greater scrutiny and higher levels of approval unless the change is to address a major incident.

When is this happening?

Terminals/Aeas Affected Start date (from 00:01) End date (at 23:59) Reason
All 30th March 2018 31st March 2018 Easter Break
1st April 2018 2nd April 2018
All 6th April 2018 22nd April 2018 Spring Time
5th May 2018 7th May 2018
26th May 2018 28th May 2018
2nd June 2018 3rd June 2018
All 21st July 2018 28th July 2018 Summer Peak Time
24th July 2018 31st July 2018
1st September 2018 2nd September 2018
All 20th October 2018 21st October 2018 October Half Term
27th October 2018 28th October 2018
All 21st December 2018 26th December 2018 Christmas and New Year
30th December 2018 6th January 2018

Notes/advice

  • Further updates to this alert may be issued as Airport peak operations data using daily business plan passenger totals becomes available.
  • With the exception of emergency break fixes, all changes will be subject to at least 24 hours of stability on any system being changed.
  • Test systems that are totally isolated and other areas that are isolated from production environments are excluded from these specific periods.
  • This Change Control alert does not apply to break fixes on production systems (i.e. not test or development) as a result of an incident or system alert.