CCTV
What is it?
Heathrow’s CCTV is provided on a dedicated (secure and commercially sensitive situations) or shared basis (operational situations, e.g. to monitor common use areas). Heathrow offers a new CCTV infrastructure based upon digital technologies allowing a far greater flexibility in its use and enabling cross-agency collaboration.
Digital CCTV solutions have a very strong overlap with IT technologies in many areas, in particular on its convergence at the Heathrow network level to the use of Internet Protocol (IP) as the transport mechanism and the use of digital storage technologies and server platforms.
What do we offer?
Heathrow offers tenants access to our common CCTV infrastructure, and views are requested based on business requirements. Viewing is by dedicated viewing stations and or a secure Web portal.
What are the target response times?
Our service commitment
| Service hours | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service | Service hours | Service days | Critical business period | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| CCTV live viewing | Mon - Sun | 24x7x365 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| CCTV central recording of images | Mon - Sun | 24x7x365 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| CCTV viewing of stored images and local archiving to DVD | Mon - Sun | 24x7x365 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Incident Management | Targets | ||
|---|---|---|---|
| Incident Restoration Service Level | Service Level Targets | ||
| Core Network Switch Failure | |||
| Chassis/storage, VMS Server or individual card failure | |||
| Single Failure of a camera, monitoring device, Web service or soft client | |||
What technical information do I need to know?
The Heathrow system may be interconnected via a WAN, so that operators in site 1 can also view live or recorded video from site 2. Operators in a separate control centre may be able to monitor live video over the network from cameras at any of the distributed sites, retrieve and replay recorded video from any of these sites.
Video images may also be displayed on a video-wall by displaying the IP streams directly on large computer screens. Remote cameras – either wired or wireless – may be connected to the system via either a private (e.g. ISDN or leased-line) or public (i.e. internet) network. Similarly, remote operators may be connected to the system from airline headquarters via the secure Web portal.
The web portal service is reliant on the user’s broadband connection and their equipment. It is also recommended not to be used as the primary function from an operational perspective.
How much does it cost?
| CCTV | Installation charge | Number of cameras | Monthly charge per camera | |
|---|---|---|---|---|
| Camera (Includes 1 viewing license) | £500 | 1 to 4 | £45 | |
| 5 to 8 | £40 | |||
| 9 to 10 | £35 | |||
| 20+ | Price on request | |||
| Additional camera views | Price on request | |||
| Changes to an existing camera view | ||||
| Adding new cameras | ||||
| Secure Web Portal | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Installation Charge | Monthly Charge | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Up to 20 accounts | £160 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| License per User Account | £25 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Why us?
- State of the art, High availability IP CCTV system
- Our onsite dedicated support team offers you 24x7x365 service and support
- Retrieve archive footage up to 31 days
- Reduce your costs to support in a complex airside locations
- Use our airport certified installers
- Leverage our extensive airport experience of your location
© Heathrow Commercial Telecoms 2022