Commercial Telecoms

Flight Information Display Screens (FIDS)

What is it?

FIDS provide real-time arrival or departure flight information through standard display units.

FIDS give passengers a single, reliable source of flight information in an easy-to-understand format. They help improve passengers experience and ensure they arrive at the correct place at the correct time.

What do we offer?

FIDS run over Heathrow’s proven Cisco 3-layer hierarchical network, with significant separacy and diversity, providing the highest levels of resilience and availability. The service is a downstream passenger information service for departures and arrivals which utilises data from an IDAHO Airport Operational Database (AODB) and formats it for delivery on public displays. FIDS control and format arrival and departure information dependent on the customer’s requirements. Customisation can also include airline and retail logos.

What technical information do I need to know?

Centrally managed data distribution system

  • NEC supplied FID screens with built in integrated PC
  • 32, 40, 46, 55 inch displays provided by Heathrow

What are the target response times?

Down for all Down for some Down for one
Service hours
Service Service hours Service days Critical business periods
Support Mon - Sun
Service Request N/A

How much does it cost?

Screen Size Installation charge Monthly
32” £2120 £215
40” £2550 £215
46” £2760 £215
55” £3300 £215

Why us?

  • Fully resilient service, leveraging Heathrow’s own Cisco network infrastructure to deliver high availability
  • Versatile solution allowing different type of usage – from retail units to airline lounges
  • Customisable interface with the ability to assign logos and messages to specific FIDS
  • Straightforward bundled pricing model, with no hidden costs
  • On-site technical team provides 24x7x365 support for the solution, end-to-end