Where network connectivity is required that is over 90 metres in length, a fibre connection must be requested. Heathrow can provide you a connection between two points within our terminal buildings using our common infrastructure. This is for connection of your own equipment and not for delivery of external internet connections (please refer to BT connectivity for this).
Heathrow uses a single mode fibre. Presentation to the customer shall be in the customer’s cabinet by fly lead, identifying the corresponding destinations, in accordance with the customer’s requirement for an industry standard termination.
|Patching request||Request completion|
|1-15||Within 10 working days|
|>50||Within 10 working days|
|Out of hours (weekend moves etc)||Within 10 working days|
|Down for all||Down for some||Down for one|
|Passive infrastructure fibre||Within building||Between building|
Subject to Common Infrastructure.
© Heathrow Commercial Telecoms 2021