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How to log faults with our service desks

Published: 13/06/2017  General

Here is a reminder of how to get your fault dealt with efficiently. In the event of a fault call 0208 9765665 or email itservicedesk@heathrowcom with the following information:
- Named contact for sending updates
- Email and phone number of the named contact
- Company name
- Exact location of the fault/issue
- Brief description (with phone or port number if applicable)
- Business impact i.e. number of users and types of devices affected
For escalations, you can email with the incident reference number given to you when the fault was logged with the helpdesk.