Here is a reminder of how to get your fault dealt with efficiently. In the event of a fault call 0208 9765665 or email itservicedesk@heathrowcom with the following information:
- Named contact for sending updates
- Email and phone number of the named contact
- Company name
- Exact location of the fault/issue
- Brief description (with phone or port number if applicable)
- Business impact i.e. number of users and types of devices affected
For escalations, you can email firstname.lastname@example.org with the incident reference number given to you when the fault was logged with the helpdesk.