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New Heathrow IT Service Desk
As part of the Heathrow transformation programme, there will be a change on current processes for incident reporting and order handling by the service desk. We’ve worked closely with the transition team to ensure you experience a seamless and improved service.
So here’s what’s changing from the 11th of July, 2018:
The Service Desk number remains the same. Please call 0208 976 5665 this number to raise incidents.
Please visit our portal for a better understanding of how to raise a ticket, details you need to provide when you do so and an overview of the steps leading to an effective resolution.
We have also updated our portal as a quick reference point for you with some useful information .
So here’s what’s changing from the 11th of July, 2018:
- You will only be able to raise incidents by phone, when you will be provided with an instant incident number. The fault will then be dealt with by the relevant support teams.
- All order requests (including physicals such as patching) will be need to be made via email on heathrow@sita.aero or our portal ; which will shorten the time taken to progress your orders
The Service Desk number remains the same. Please call 0208 976 5665 this number to raise incidents.
Please visit our portal for a better understanding of how to raise a ticket, details you need to provide when you do so and an overview of the steps leading to an effective resolution.
We have also updated our portal as a quick reference point for you with some useful information .
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