Commercial Telecoms

Service desk

Quick reference guides

The quick reference guides provide key information on processes, contact details and escalation.

Incident management
Request fulfilment
Change management
Electronic communications approval process (ECAP)
Useful contacts

We welcome feedback about how we can continue to improve the service we provide and so if you have any comments regarding the quick reference guides, or if you have identified a topic for which the production of a new quick reference guide would help please let us know at